Hello, I am running WUG Pro SP1 and am experiencing issues monitoring multiple NT Services. I have approx. 15-25 services I am monitoring across 75 servers. I am seeing the issue where services are showing down when they actually are not. I ran into a similiar issue using the previous version of WUG. Has anyone else experienced this issue and are there any work-arounds? Is there a way in WUG pro to verify the polling engine is running and collecting data? It seems as if the polling engine is quitting at some point. I was able to determine this in the previous version by viewing the debug log.

Thanks,

Dennis Walls

Most probably an issue with authentication. Before SP1, credentials of the user running the WUP service would apply, so if they were strong enough to check the service it was OK.

With SP1 you need to enter user/pass with relevant rights in the monitor definition.

You can probably check what is happening looking at the WUP reports ("activity log" and/or "general error log"). If there is some issue with polling it should be visible here.

What I mean is that in the active monitor, you have to enter credentials (user/password) with sufficient rights to request the service status. I don't know the inner workings of this but I know (it's in the release notes) that in SP1 the way WUP queries the server is changed (it now uses WMI for that).

By the way a careful reading of the release notes should help you.

The "easy" way to get sufficient rights is to use a domain admin user... But most people won't find this is a security-wise idea.

HTH