554 Denied [CS] (Mode: normal)

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554 Denied [CS] (Mode: normal)Expand / Collapse
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Posted 8/22/2011 12:01:31 PM
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We are on Imail server 11.5 SP1 and recently getting a rash of bounced emails with the following error:

Body of message generated response:
554 Denied [CS] (Mode: normal)

Is this a relay error or is it something else like a blacklist causing these?

Here is the log extract:

8:2211:21SMTP(c48600003ff84dc4)[10.100.1.10:25] connect 90.1.1.100 port 55308
8:2211:21SMTP(c48600003ff84dc4)[90.1.1.100] HELO bellpump
8:2211:21SMTP(c48600003ff84dc4)[90.1.1.100] MAIL From:<webmaster@bellsimons.com>
8:2211:21SMTP(c48600003ff84dc4)[90.1.1.100] RCPT To:<gstpierr@petroheat.com>
8:2211:21SMTP(c48600003ff84dc4)[90.1.1.100] D:\IMail\spool\Dc48600003ff84dc4.SMD 42982
8:2211:21SMTP-(c48600003ff84dc4)processing D:\IMail\spool\Qc48600003ff84dc4.SMD
8:2211:21SMTP-(c48600003ff84dc4)sender <webmaster@bellsimons.com>
8:2211:21SMTP-(c48600003ff84dc4)recip is <gstpierr@petroheat.com>
8:2211:21SMTP-(c48600003ff84dc4)[x] looking up petroheat.com in HOSTS and MX
8:2211:21SMTP-(c48600003ff84dc4)[x] looking up petroheat.com in HOSTS and MX
8:2211:21SMTP-(c48600003ff84dc4)closed D:\IMail\spool\_c48600003ff84dc4.~MD - 1
8:2211:21SMTP-(c48600003ff84dc4)[Att-Blk] Got Attachment Blocking Host Info for bellsim
8:2211:21SMTP-(c48600003ff84dc4)[x] Symantec AV scan complete. Return code: 0
8:2211:21SMTP-(c48600003ff84dc4)R<gstpierr@petroheat.com> - 1
8:2211:21SMTP-(c48600003ff84dc4)R<gstpierr@petroheat.com> - 1
8:2211:21SMTP-(c48600003ff84dc4)[x] doing direct send petroheat.com
8:2211:21SMTP-(c48600003ff84dc4)Trying petroheat.com (0)
8:2211:21SMTP-(c48600003ff84dc4)Enumerating MX records for host petroheat.com
8:2211:21SMTP-(c48600003ff84dc4)Trying to connect to host 208.65.144.12
8:2211:21SMTP-(c48600003ff84dc4)Attempting to connect to host: 208.65.144.12
8:2211:21SMTP-(c48600003ff84dc4)Connecting socket to SMTP service on host <208.65.144.1
8:2211:21SMTP-(c48600003ff84dc4)using source IP for bellsimons.com [10.100.1.10]
8:2211:21SMTP-(c48600003ff84dc4)220 ***************************************************
8:2211:21SMTP-(c48600003ff84dc4)Verifying SSL settings for host 208.65.144.12
8:2211:21SMTP-(c48600003ff84dc4)>EHLO mail1.bellsimons.com
8:2211:21SMTP-(c48600003ff84dc4)250-p02c11m012.mxlogic.net
8:2211:21SMTP-(c48600003ff84dc4)250-SIZE 0
8:2211:21SMTP-(c48600003ff84dc4)250-XXXXXXXA
8:2211:21SMTP-(c48600003ff84dc4)250-XXXXXXXXB
8:2211:21SMTP-(c48600003ff84dc4)250 PIPELINING
8:2211:21SMTP-(c48600003ff84dc4)>MAIL FROM:<webmaster@bellsimons.com> SIZE=42982
8:2211:21SMTP-(c48600003ff84dc4)250 Sender Ok
8:2211:21SMTP-(c48600003ff84dc4)>RCPT To:<gstpierr@petroheat.com>
8:2211:21SMTP-(c48600003ff84dc4)250 gstpierr@petroheat.com ok (RCPTMode: normal/deferre
8:2211:21SMTP-(c48600003ff84dc4)>DATA
8:2211:21SMTP-(c48600003ff84dc4)354 Start mail input; end with <CRLF>.<CRLF>
8:2211:21SMTP-(c48600003ff84dc4)>EOM
8:2211:21SMTP-(c48600003ff84dc4)554 Denied (Mode: normal)
8:2211:21SMTP-(c48600003ff84dc4)SMTP_DELIV_FAILED
8:2211:21SMTP-(c48600003ff84dc4)>QUIT
8:2211:21SMTP-(c48600003ff84dc4)221 p02c11m012.mxlogic.net Service closing transmission
8:2211:21SMTP-(c48600003ff84dc4)[1476] closing socket (0)
8:2211:21SMTP-(c48600003ff84dc4)Creating message from Postmaster
8:2211:21SMTP-(c48600003ff84dc4)Delivery process now using new file: 73df0000186c7a79
8:2211:21SMTP-(c48600003ff84dc4)finished D:\IMail\spool\Qc48600003ff84dc4.SMD status=1

Post #59913
Posted 8/22/2011 1:59:09 PM


Time Traveler

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I searched for "554 Denied (Mode: normal)" on the net and there are quite a few hits on that error code, my guess is that for some reason that server has you on a bad sender list of some kind. I suggest you attempt to contact petroheat.com to resolve this.

Mike Barber
Software Developer
Ipswitch, Inc
Post #59914
Posted 8/23/2011 9:35:17 AM


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This line "8:2211:21SMTP-(c48600003ff84dc4)220 ***************************************************" are you running a Cisco fire wall like a PIX or a newer one? If so, you need to change it so it is not doing any SMTP traffic alterations. On the older pix firewalls, it was to set the "No Fixup" command.

Mike R.
Ipswitch IMail
http://support.ipswitch.com
Visit and see our new knowledgebase!
Post #59919
Posted 8/25/2011 8:58:50 AM
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I contacted petro and they are using McAfee Saas Email and Web security. For some reason we were on a black list of theirs. McAfee made an adjustment to our IP to allow traffic. We are in fact using a pix firewall and that may be the reason for the false positive. I will edit the config per your instruction. Thank you both for the help.
Post #59925
Posted 8/25/2011 10:02:49 AM


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Glad you got it worked out.

Mike R.
Ipswitch IMail
http://support.ipswitch.com
Visit and see our new knowledgebase!
Post #59927
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