Let me know if you find a fix. Looks like we'll be remoting into computers as admin, making the user an admin, logging off, remoting in as the user with elevated privledges, installing the IM Client, removing admin privledges from the user, logging off...... 200x!
Just give me a simple .msi and let meinclude itin our group policy of software that restricted users are allowed to install themselves:}
It's a little bit more complex than that. If you grant the user admin rights and run the program, it just uninstalls both the collaboration and chat programs.
I finally got it working by granting the user admin rights, copying the installer to the users desktop, right clicking on the .exe and selecting run as administrator, uninstalling all options, rebooting the machine, right click .exe and run as administrator, select all options, remove admin rights, reboot the machine. I may have had to do the uninstall step because I ran this installer previously by simply double clicking on it. If you copy it to the desktop, grant the user admin rights, and right click to select run as administrator you may be able to avoid the uninstall step.
If you open outlook after uninstalling everything, it gives you an error saying an add-on cannot be found. Good to know in case you ever want to get rid of this...
I figured this all out on my own. I never received an email from ipswitch and have not been contacted by them since I posted last month.