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| | | Junior Member
 
Group: Forum Members
Last Login: 7/26/2010 4:01:25 PM
Posts: 11, Visits: 44 |
| I have been running imail 11 for about a year and just in the past month this has been happening.
Running premium 11.01
I get this in the event logs
Event Type:Error
Event Source:Service Control Manager
Event Category:None
Event ID:7034
Date:3/2/2010
Time:9:42:28 AM
User:N/A
Computer:MAIL
Description:
The IMail IMAP4 Server service terminated unexpectedly. It has done this 6 time(s).
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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| | | Supreme Being
Group: Forum Members
Last Login: 7/6/2010 5:38:14 PM
Posts: 103, Visits: 527 |
| How often are you seeing this issue? Are the errors at regular intervals, like every 15 minutes, etc.?
How many users are you hosting that use the IMAP protocol?
How often are they accessing their mailbox? (checking for new mail)
Are the users accessing their mailbox from multiple clients?
Are the user directories excluded from any desktop AV scan on the server?If you are logging the IMAP service, you could check the logs for what mailbox is being accessed at the time the service crashes. If you find it is the same account each time, you have a corrupted mailbox causing the issue. There may be multiple mailboxes contributing to the issue. Tamara
Ipswitch Messaging Support |
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| | | Junior Member
Group: Forum Members
Last Login: 7/26/2010 4:01:25 PM
Posts: 11, Visits: 44 |
| How often are you seeing this issue? Are the errors at regular intervals, like every 15 minutes, etc.?
No, this happens about once a week.
How many users are you hosting that use the IMAP protocol?
About 20
How often are they accessing their mailbox? (checking for new mail)
anywhere from every minute to every 10 minutes
Are the users accessing their mailbox from multiple clients?
some users have iphones which use IMAP, i believe. Everyone else uses 1 desktop client.
Are the user directories excluded from any desktop AV scan on the server?
yes
If you are logging the IMAP service, you could check the logs for what mailbox is being accessed at the time the service crashes. If you find it is the same account each time, you have a corrupted mailbox causing the issue. There may be multiple mailboxes contributing to the issue.
Here are the last few minutes of the log with full debug logging turned on. The service crashed right after that. I don't see anything that useful...
thanks
03:09 17:17 IMAP4 (00001E48) sending " 564211234"
03:09 17:17 IMAP4 (00001E48) sending " 564211235"
03:09 17:17 IMAP4 (00001E48) sending " 564211236"
03:09 17:17 IMAP4 (00001E48) sending " 564211237"
03:09 17:17 IMAP4 (00001E48) sending " 564211238"
03:09 17:17 IMAP4 (00001E48) sending " 564211239"
03:09 17:17 IMAP4 (00001E48) sending " 564211240"
03:09 17:17 IMAP4 (00001E48) sending " 564211241"
03:09 17:17 IMAP4 (00001E48) sending " 564211242"
03:09 17:17 IMAP4 (00001E48) sending " 564211243"
03:09 17:17 IMAP4 (00001E48) sending "
"
03:09 17:17 IMAP4 (00001E48) sending "9 OK UID Completed
"
03:09 17:17 IMAP4 (00001E48) sending "* LIST (\Noselect) "/" ""
"
03:09 17:17 IMAP4 (00001E48) sending "10 OK LIST completed
"
03:09 17:17 IMAP4 (00001E48) sending "* STATUS INBOX (UNSEEN 2)
"
03:09 17:17 IMAP4 (00001E48) sending "11 OK STATUS completed
"
03:09 17:17 IMAP4 (00001724) sending "630 OK NOOP completed
"
03:09 17:17 IMAP4 (00001724) sending "631 OK UID Completed
"
03:09 17:17 IMAP4 (00001C40) sending "aa1r OK NOOP completed
"
03:09 17:18 IMAP4 (00001D94) sending "325 OK NOOP completed
"
03:09 17:18 IMAP4 (00001D94) sending "326 OK UID Completed
"
03:09 17:19 IMAP4 (00001724) sending "632 OK NOOP completed
"
03:09 17:19 IMAP4 (00001724) sending "633 OK UID Completed
"
03:09 17:19 IMAP4 (00001C40) sending "lwu0 OK NOOP completed
"
03:09 17:20 IMAP4 (00001D94) sending "327 OK NOOP completed
"
03:09 17:20 IMAP4 (00001D94) sending "328 OK UID Completed
"
03:09 17:21 IMAP4 (00001724) sending "634 OK NOOP completed
"
03:09 17:21 IMAP4 (00001724) sending "635 OK UID Completed
"
03:09 17:22 IMAP4 (00001C40) sending "* 2245 EXISTS
"
03:09 17:22 IMAP4 (00001C40) sending "* 1 RECENT
"
03:09 17:22 IMAP4 (00001C40) sending "* OK [UNSEEN 24] Message 2222 is the first unseen message
"
03:09 17:22 IMAP4 (00001C40) sending "* OK [UNSEEN 24] Message 2222 is the first unseen message
hc1p OK NOOP completed
"
03:09 17:22 IMAP4 (00001D94) sending "329 OK CHECK completed
"
03:09 17:22 IMAP4 (00001D94) sending "330 OK UID Completed
"
03:09 17:23 IMAP4 (00001724) sending "636 OK NOOP completed
"
03:09 17:23 IMAP4 (00001724) sending "637 OK UID Completed
"
03:09 17:24 IMAP4 (00001C40) sending "daod OK NOOP completed
"
03:09 17:24 IMAP4 (00001D94) sending "331 OK NOOP completed
"
03:09 17:24 IMAP4 (00001D94) sending "332 OK UID Completed
"
03:09 17:25 IMAP4 (00001724) sending "638 OK NOOP completed
"
03:09 17:25 IMAP4 (00001724) sending "639 OK UID Completed
"
03:09 17:25 IMAP4 (00001724) sending "640 OK CHECK completed
"
03:09 17:26 IMAP4 (00001C40) sending "ngat OK NOOP completed
" |
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| | | Forum Guru
Group: Forum Members
Last Login: 5/31/2010 11:16:35 PM
Posts: 57, Visits: 97 |
| | Bump. Any solution to this issue? Happening on 10.02 for us. |
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Junior Member
Group: Forum Members
Last Login: 6/23/2010 10:35:28 AM
Posts: 14, Visits: 18 |
| we also have this problem for a very long time (couple of years) and we dont find any solution except a script that check all protocols (IMAP, POP, ....) every 3 minutes and relaunch the process if not answering
Olivier
Olivier Bourgeois - Fastnet SA - mailcleaner.net |
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| | | Forum Guru
Group: Forum Members
Last Login: 5/31/2010 11:16:35 PM
Posts: 57, Visits: 97 |
| obourgeois (5/30/2010)
we also have this problem for a very long time (couple of years) and we dont find any solution except a script that check all protocols (IMAP, POP, ....) every 3 minutes and relaunch the process if not answering
Olivier
Would you mind posting your script here? |
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