imail 10.01 and StarEngineService

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imail 10.01 and StarEngineServiceExpand / Collapse
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Posted 2/5/2010 8:43:42 AM
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Last Login: 3/29/2010 1:22:51 PM
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Hi there, I hope someone can help me here..
I have made a brand new installation of Imail 10.01.
Everything goes fine exept for one thing.. from the beginning, the starengineservice does not start.
At first I had a message that says:"Cannot start startengineservice, please, start it manually..." or something similar.
Even is I manually go in the MS Services snap-in and try to start it, it fails.
In Imail Admin, it also fails.
This is a new win2k3 installation with so far only Imail installed.
Can someone help me to find a solution to start this vital service?

Thanks

Alberto
PS
I searched the KB and the web but could not find anything about this specific issue.



Post #56602
Posted 2/7/2010 7:51:01 AM
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Hi
no one had such a situation?
Anyone has a solution to this?

Thanks,

Alberto



Post #56619
Posted 2/8/2010 10:16:16 AM


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Last Login: 7/28/2010 9:45:13 AM
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You will want to upgrade to at least 10.02. Ipswitch moved to CommTouch Premium Antispam with that version, and StarEngine from MailFilters will no longer work once your Service Agreement date has expired. http://docs.ipswitch.com/_Messaging/IMailServer/v10.02/ReleaseNotes/index.htm#link1

Check your email. I have forwarded you a message.



Technical Sales Engineer
706-312-3522
kfox@imailserver.com

Post #56625
Posted 2/8/2010 2:20:07 PM
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Hi Kevin,
the problem is that the decimal update in this case needs a new or renewed license.
I am unable to install 10.02!
I will read my email. (I am in the middle of a installation now...)
Thanks

Alberto



Post #56626
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