We have a lot of employees who use this from all of our braqnches in the state. The most common request is the ability to search through recent conversations for keywords etc. I have close to 10,000 conversations, so looking for something from a couple months ago is a tedious task at best.
Would love to see this feature added. Other than that, great product. The last update gave us the ability to start a new conversation when an existing one was already in progress. This was probably the second most requested feature, so thanks for that.