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| | | Forum Newbie
Group: Forum Members
Last Login: 12/7/2009 12:11:36 PM
Posts: 9, Visits: 4 |
| | Is there a timeout in imail that would cause a user to lose their new emails? They lose the emails that take some length to type. Any ideas? |
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| | | Junior Member
Group: Forum Members
Last Login: 9/11/2009 12:41:36 PM
Posts: 23, Visits: 119 |
| I am assuming that this is in the webmail interface. You said they lose emails that take some time to type, any idea on how long? If we can narrow it down a little it might help.
I have not seen any kind of timeout setting for webmail and the only thing I can think of would be a session timeout. Does it kick them out of the webmail and make them log back in or does it just take them back to their inbox? The reason I ask is that I know the admin portion will time the session out after a while (don't remember the exact time) and make you log back in.
edit - it will time the user out. My recommendation if they know it is going to be a really long email - type the text of it in notepad or word and then paste it into the email.
Remember, the enemy's gate is down... |
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Ipswitch, Inc. - Messaging Division
Group: Administrators
Last Login: 7/16/2010 7:47:42 AM
Posts: 176, Visits: 2,143 |
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| | | Junior Member
Group: Forum Members
Last Login: 4/13/2010 8:33:17 AM
Posts: 16, Visits: 231 |
| | Would the KB referenced also apply to v11.01? I have users who are getting timed out of Webmail and have to login throughout the day? Thanks, Kevin |
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| | | Supreme Being
Group: Forum Members
Last Login: 7/6/2010 5:38:14 PM
Posts: 103, Visits: 527 |
| | That KB is not for version 11.01. When your users are getting timed out, is it after aproximately 20 minutes of idle time? Or while typing a long email? In IIS there is a session timeout that by default is configured for 20 minutes. Tamara
Ipswitch Messaging Support |
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| | | Junior Member
Group: Forum Members
Last Login: 4/13/2010 8:33:17 AM
Posts: 16, Visits: 231 |
| | Thank you Tamara..that is what I was looking for! |
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