Imail Premium AV (Symantec) false positives?

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Imail Premium AV (Symantec) false positives?Expand / Collapse
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Posted 6/5/2008 4:34:52 PM
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Ever since a weird issue a few weeks ago, I've left imail set to alert me when it detects a virus, and redirect the email to another mailbox I set up so I could investigate when needed. Today I see it has caught one of my users trying to forward an "infected" email. I went to the redirected email and have checked it thoroughly ( no attachments, so I opened the source and there is nothing there - one link to incredimail.com and one animated gif from incredimail ) no other links, no mysterious coding or scripts, nothing!

While I understand "better safe than sorry" this doesn't look like a case of erring on the side of caution - I can't see any reason for this to be flagged as a virus. Is there no way to "tweak" the Symantec AV? Or any updates or fixes that will reduce the number of false positives?
Post #44373
Posted 6/7/2008 8:24:23 AM


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Last Login: 11/24/2008 7:15:23 PM
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Check the SMTP logs for Malformed Container or Errod Code=14.  If you're seeing these, try the following: http://support.ipswitch.com/kb/IM-20060929-JH01.htm

Jason H.
http://blogs.imailserver.com
Post #44403
Posted 6/9/2008 9:57:57 AM
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THANK YOU!!! I did have those errors so I changed the setting to allow access to malformed containers. This won't slow my server down or cause any other problems will it?
Post #44422
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