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| |  Posted 4/18/2008 12:23:54 PM | |
| Junior Member
 
Group: Forum Members
Last Login: 6/26/2008 10:27:15 AM
Posts: 16, Visits: 62 |
| Hello AmbarK,
I marked 2 options but I obtain all the same this error. The problem is there regrettably....
Does it belong of to the novel installed customer?
Thanks |
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| | | Posted 4/21/2008 3:43:38 AM | |
| Junior Member
Group: Forum Members
Last Login: 6/12/2008 7:57:37 AM
Posts: 10, Visits: 24 |
| I'm having a problem with updating the license to get a June 1st expiry.
I have my serial number pre-filled when I run the 'Manage WhatsUp Gold v12 License', but when I click next, I get the message:
"There is a general error with activation please try again or call technical support at (781) 555-1212".
I have noticed that the pre-filled serial number is truncated from that which I was emailed - don't know if that makes any difference (although I have noticed that this is the case in license.txt generated by WhatsUp as well).
Steve. |
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| | | Posted 4/22/2008 10:28:28 AM | |
| 
Time Traveler
Group: Administrators
Last Login: 2 days ago @ 4:16:13 PM
Posts: 294, Visits: 785 |
| Hi Steve,
Apparently there was some maintenance done to the licensing server yesterday that would have caused your issue  . Can you try to refresh the license again? Thanks,
Jason |
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