Add user from v12 web gives error

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Add user from v12 web gives errorExpand / Collapse
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Posted 3/14/2008 12:23:18 AM
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Configure, Manage Users, <name> ... Check All Rights, gives the below

"An error occured while attempting to update the default report favorite in the database. Error:An error occured while attempting to update the default report favorite in the database. Error:%1"

Post #41878
Posted 3/14/2008 4:44:44 PM


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Hi Mick,
Does this happen for any user or only one specific user? Did you perform an upgrade or a clean install? What OS and browser are you using?

Thanks,
Jason
Post #41923
Posted 3/17/2008 7:01:38 AM
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I have tried to do it twice with new users, even though the error is displayed, the user is created.

Upgrade from v11. OS 2003 SP2. Client OS = XPSP3RC Client Browser = IE7

Post #41945
Posted 3/17/2008 11:21:44 AM


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Hi Mick,
This has been fixed and will be in the next build. If you've already upgraded you'll need to run the following commands against the database (can be run as one large procedure):


DECLARE @nPivotReportToCategoryID INT
SET @nPivotReportToCategoryID = (SELECT TOP 1 nPivotReportToCategoryID FROM PivotReportToCategory ORDER BY nPivotReportToCategoryID DESC)
IF (@nPivotReportToCategoryID < 10000)
BEGIN
DBCC CHECKIDENT ('PivotReportToCategory', RESEED, 10000)
END
ELSE
BEGIN
SET @nPivotReportToCategoryID = @nPivotReportToCategoryID + 1
DBCC CHECKIDENT ('PivotReportToCategory', RESEED, @nPivotReportToCategoryID)
END
GO

DECLARE @nDiagnosticID INT
SET @nDiagnosticID = (SELECT TOP 1 nDiagnosticID FROM Diagnostic ORDER BY nDiagnosticID DESC)
IF (@nDiagnosticID < 100000)
BEGIN
DBCC CHECKIDENT ('Diagnostic', RESEED, 100000)
END
ELSE
BEGIN
SET @nDiagnosticID = @nDiagnosticID + 1
DBCC CHECKIDENT ('Diagnostic', RESEED, @nDiagnosticID)
END
GO
Post #41960
Posted 3/18/2008 12:36:13 AM
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I've tested that, can now add users without error.

Thanks

Post #41990
Posted 3/18/2008 8:26:40 AM


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Mick,
Thanks for testing it out!

Jason
Post #42001
Posted 3/19/2008 8:11:42 AM
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What's the risk to the database running that fix? I have the same error and I need it fixed ASAP but I don't have a test environment to try this out first.
Post #42041
Posted 3/19/2008 9:00:25 AM


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There's no risk really but backing up the DB before making changes is always a good idea.

Jason
Post #42043
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