Why do you have online forums if you don't support the questions and give answers?
We are very heavy users of this product and we need some answers the limitations of the product are causing us to hit walls with this use of the product.
regards,
glenn field
Maybe you should try this link
http://www.ipswitch.com/support/instant_messaging/index.asp
I use it for my support needs and i think it works fine.
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Samuel Pinard