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| | | Junior Member
 
Group: Forum Members
Last Login: 5/15/2008 10:33:18 PM
Posts: 18, Visits: 5 |
| I just upgrade to the lattes version on collaboration suites and everything seems to be ok, except that the users lost their contacts on their email, is anything I can do to recover those contacts again?
Thanks!! |
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Time Traveler
Group: Forum Members
Last Login: Yesterday @ 8:03:39 AM
Posts: 140, Visits: 601 |
| Exactly what version did you upgrade from? And what version did you upgrade to?
- Dina Wise
- QA Analyst, Messaging Team
- Ipswitch, Inc.
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| | | Junior Member
Group: Forum Members
Last Login: 5/15/2008 10:33:18 PM
Posts: 18, Visits: 5 |
| Thanks for replying, the version we upgrade was Imail Premium 2006.2 we had version 2006.1 before.
Any idea what is causing this? and If there is anything I can do anything to get back those contacts to their accounts?
Thanks |
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Time Traveler
Group: Forum Members
Last Login: Yesterday @ 8:03:39 AM
Posts: 140, Visits: 601 |
| If you upgraded from ICS Premium 2006.1 it should still be there. It should have backed up your database during your upgrade. C:\......\Collaboration Suite\WorkgroupShare\Data It renames it to WorkgroupShare.old.mdb. Just rename.
- Dina Wise
- QA Analyst, Messaging Team
- Ipswitch, Inc.
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| | | Junior Member
Group: Forum Members
Last Login: 5/15/2008 10:33:18 PM
Posts: 18, Visits: 5 |
| but what about the email that had been arrived on these last days? do the user will lost them?
Is there a way to bring back the contacts only?
Thanks |
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Time Traveler
Group: Forum Members
Last Login: Yesterday @ 8:03:39 AM
Posts: 140, Visits: 601 |
| WorkgroupShare database contains contact information, no email. If the database is renamed, then "contacts" added after the upgrade will be lost, and will need to be re-entered. This will not affect email messages.
- Dina Wise
- QA Analyst, Messaging Team
- Ipswitch, Inc.
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Forum Guru
Group: Administrators
Last Login: 7/8/2008 7:46:39 PM
Posts: 71, Visits: 48 |
| | The steps provided by Dina will bring back contacts only. Emails are not stored in the database file. |
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| | | Junior Member
Group: Forum Members
Last Login: 5/15/2008 10:33:18 PM
Posts: 18, Visits: 5 |
| Thanks for replying sll of you guys, I will do this tonight and see if this fix the problem Thanks! |
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| | | Junior Member
Group: Forum Members
Last Login: 5/15/2008 10:33:18 PM
Posts: 18, Visits: 5 |
| Hi again, I tried to stp the "ODBC DSN service" but I was unable to find it on the services, I saw it on the OBDC on the control panel but how I stop it? could any one can guide me throught that? Thanks! |
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