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| | | Junior Member
 
Group: Forum Members
Last Login: 4/25/2007 9:56:00 AM
Posts: 23, Visits: 1 |
| me again...
Some users have reported that when they send an attachment, in these cases PDF's, from Outlook to a user using the webmail side, the attachment comes through as a .DAT file. They also report that if they send the email from Outlook as Plain Text, rather than HTML, the attachment comes through fine, with out changing the extension.
Would this be an Outlook send issue or a IMail receive issue?
I should also mention that our users who are using Outlook are just POPping the accounts from the mail system.
I have been able to recreate this using Outlook 2003 and the web client. Any help appreciated!! |
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Supreme Being
Group: Forum Members
Last Login: 6/5/2008 8:40:23 AM
Posts: 77, Visits: 44 |
| I passed your information on to someone here who knows more about this sort of problem and he is going to look into it. However, I don't think it is an Imail issue. I did a quick Google search and found numerous references to the same thing happening to people who aren't using Imail or our webclient. The only common denominator there was that they were all sending the email using Outlook. If you do a quick Google search using "outlook changes pdf file to dat" as the search criteria, you'll see some of these references. We are still going to investigate the issue and if we find anything wrong on our end we'll get it fixed and post any information here about what you can do in the meantime to take care of the problem. Thanks, Marc Rosamond |
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| | | Junior Member
Group: Forum Members
Last Login: 4/25/2007 9:56:00 AM
Posts: 23, Visits: 1 |
| Once again... Thanks Marc. Your help is appreciated! I saw the references on google about the same issues after I had posted here... figured the knowledge trust here would be the best place to start looking. =) |
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| | | Junior Member
Group: Forum Members
Last Login: 2/3/2007 1:56:00 PM
Posts: 14, Visits: 1 |
| | Are you getting the .dat in outlook or are you getting the .dat in WEBMAIL from imail. I will assume you get it in the WEBMAIL interface. This is an error on IMAIL's side as it does not know how to disjoin those items. Outlook does hence why plain text mail works fine for IMAIL and works fine in outlook in any way sent. This is not an outlook issue. |
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| | | Junior Member
Group: Forum Members
Last Login: 8/15/2007 12:26:38 PM
Posts: 10, Visits: 12 |
| I have had the same problem reported to me from several users when and email has a forwarded attachment. Either forwarded as a txt file originally or forwarded as an eml file and then the WebMail changed the extension to a txt file. The IMail WebMail will not open the txt files as an email with the normal formatting although Outlook any other WebMail client I tried does, it shows the txt file as just that, plain old text with all coding in place and un-formatted looking like gibberish tot he user. Is there a work around for any of these issues with extensions being changed? |
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