Hi,

It almost sounds like you're double-clicking on imclient.exe and letting Windows choose which app to use to open it.  If so, be sure that you are right-clicking it and choosing Winzip from that shortcut menu, to extract its contents to an empty folder.  After replacing the default skin files with your own, Then use Winzip to create a new self-extracting imclient.exe from all the files in that folder.

mb

Thanks for you reply. Not to sound rude, but after having done technical support for over 6 years I have come to learn the difference between a single-click and a double-click. I come across technical documentation all the time that is wrong and/or inaccurate and it is very frustrating especially when you follow the directions exactly and the procedure still does not work. WinZip WILL NOT open the IMClient.exe - or at least not the one I have. It throws an error that says it cannot open an InstallShiled file and to double-click it to install it - which is not what I want to do. DO you have any other info or recommendations? Thanks in advance.  Michael Meriwether

One thing I've learned in that time is that you can never, ever assume expertise in anybody. 

I've seen the published steps work and never heard of them not working, but I'm not a source of wisdom in Winzip at all.   Someone else may weigh in, but meanwhile have you asked Tech Support directly?

mb