Ipswitch Forums / File Transfer / WS_FTP Professional / WS FTP File transfer failure on files > 20000 bytes / Latest Posts

RE: WS FTP File transfer failure on files > 20000 bytes

John_Savage — Fri, 10 Oct 2008 09:18:54 GMT

We had the same issue.

From what I understand this does not affect all remote connections. The company we are connecting to are using GXS and there is an issue with the 20KB limit.

We reverted to WS_FTP Professional 2006 and the problem was resolved.

The only problem we had after the reverting to 2006 was the MGET * \\path did not work. We had to put a line before with a LCD to the path.

RE: WS FTP File transfer failure on files > 20000 bytes

kiwihill — Wed, 08 Oct 2008 09:57:40 GMT

Hi - there was a hotfix created to address this exact issue (hotfix 1&2) with 2007 Pro when using SSH, so this has to be a known issue with the software. I can grab 20 KB+ files without issue using putty, so the problem definately lies with WS_FTP Pro 2007. Is there a config file somewhere that can be modified to allow 20 KN+ transfers under SSH? I can't see anything obvious.

RE: WS FTP File transfer failure on files > 20000 bytes

LeoTUG — Wed, 01 Oct 2008 15:10:05 GMT

Is this what you are looking for?

-----------------------------------------

Finding Host sftp.tradinggrid.gxs.com ...

[2008.10.01 14:54:04.683] Connecting to 204.90.130.72:22

[2008.10.01 14:54:04.714] Connected to 204.90.130.72:22 in 0.031200 seconds, Waiting for Server Response

[2008.10.01 14:54:04.745] Server Welcome: SSH-2.0-GXSSSHD_Comments

[2008.10.01 14:54:04.745] Client Version: SSH-2.0-WS_FTP-2007.1-2007.11.12

[2008.10.01 14:54:04.777] KexInitPacket (Server): no kex guess present

[2008.10.01 14:54:04.777] KexAlgorithms

[2008.10.01 14:54:04.777] diffie-hellman-group14-sha1,diffie-hellman-group1-sha1

[2008.10.01 14:54:04.777] 00: diffie-hellman-group14-sha1

[2008.10.01 14:54:04.777] 01: diffie-hellman-group1-sha1

[2008.10.01 14:54:04.777] ServerHostKeyAlgorithms

[2008.10.01 14:54:04.777] ssh-dss,ssh-rsa

[2008.10.01 14:54:04.777] 00: ssh-dss

[2008.10.01 14:54:04.777] 01: ssh-rsa

[2008.10.01 14:54:04.777] CsEncryptionAlgorithms

[2008.10.01 14:54:04.777] aes128-cbc,twofish192-cbc,cast128-cbc,twofish256-cbc,twofish128-cbc,3des-cbc,blowfish-cbc,aes256-cbc,aes192-cbc

[2008.10.01 14:54:04.777] 00: aes128-cbc

[2008.10.01 14:54:04.777] 01: twofish192-cbc

[2008.10.01 14:54:04.777] 02: cast128-cbc

[2008.10.01 14:54:04.777] 03: twofish256-cbc

[2008.10.01 14:54:04.777] 04: twofish128-cbc

[2008.10.01 14:54:04.777] 05: 3des-cbc

[2008.10.01 14:54:04.777] 06: blowfish-cbc

[2008.10.01 14:54:04.777] 07: aes256-cbc

[2008.10.01 14:54:04.777] 08: aes192-cbc

[2008.10.01 14:54:04.777] ScEncryptionAlgorithms

[2008.10.01 14:54:04.777] aes128-cbc,twofish192-cbc,cast128-cbc,twofish256-cbc,twofish128-cbc,3des-cbc,blowfish-cbc,aes256-cbc,aes192-cbc

[2008.10.01 14:54:04.777] 00: aes128-cbc

[2008.10.01 14:54:04.777] 01: twofish192-cbc

[2008.10.01 14:54:04.777] 02: cast128-cbc

[2008.10.01 14:54:04.777] 03: twofish256-cbc

[2008.10.01 14:54:04.777] 04: twofish128-cbc

[2008.10.01 14:54:04.777] 05: 3des-cbc

[2008.10.01 14:54:04.777] 06: blowfish-cbc

[2008.10.01 14:54:04.777] 07: aes256-cbc

[2008.10.01 14:54:04.777] 08: aes192-cbc

[2008.10.01 14:54:04.777] CsMACAlgorithms

[2008.10.01 14:54:04.777] hmac-sha1,hmac-md5

[2008.10.01 14:54:04.777] 00: hmac-sha1

[2008.10.01 14:54:04.777] 01: hmac-md5

[2008.10.01 14:54:04.777] ScMACAlgorithms

[2008.10.01 14:54:04.777] hmac-sha1,hmac-md5

[2008.10.01 14:54:04.777] 00: hmac-sha1

[2008.10.01 14:54:04.777] 01: hmac-md5

[2008.10.01 14:54:04.777] CsCompressionAlgorithms

[2008.10.01 14:54:04.777] none,zlib

[2008.10.01 14:54:04.777] 00: none

[2008.10.01 14:54:04.777] 01: zlib

[2008.10.01 14:54:04.777] ScCompressionAlgorithms

[2008.10.01 14:54:04.777] none,zlib

[2008.10.01 14:54:04.777] 00: none

[2008.10.01 14:54:04.777] 01: zlib

[2008.10.01 14:54:04.777] CsLanguages

[2008.10.01 14:54:04.777]

[2008.10.01 14:54:04.777] ScLanguages

[2008.10.01 14:54:04.777]

[2008.10.01 14:54:05.915] KexInitPacket (Client): no kex guess present

[2008.10.01 14:54:05.915] KexAlgorithms

[2008.10.01 14:54:05.915] diffie-hellman-group-exchange-sha1,diffie-hellman-group1-sha1

[2008.10.01 14:54:05.915] 00: diffie-hellman-group-exchange-sha1

[2008.10.01 14:54:05.915] 01: diffie-hellman-group1-sha1

[2008.10.01 14:54:05.915] ServerHostKeyAlgorithms

[2008.10.01 14:54:05.915] ssh-dss,ssh-rsa

[2008.10.01 14:54:05.915] 00: ssh-dss

[2008.10.01 14:54:05.915] 01: ssh-rsa

[2008.10.01 14:54:05.915] CsEncryptionAlgorithms

[2008.10.01 14:54:05.915] aes256-cbc,3des-cbc,aes128-cbc,aes192-cbc,blowfish-cbc

[2008.10.01 14:54:05.915] 00: aes256-cbc

[2008.10.01 14:54:05.915] 01: 3des-cbc

[2008.10.01 14:54:05.915] 02: aes128-cbc

[2008.10.01 14:54:05.915] 03: aes192-cbc

[2008.10.01 14:54:05.915] 04: blowfish-cbc

[2008.10.01 14:54:05.915] ScEncryptionAlgorithms

[2008.10.01 14:54:05.915] aes256-cbc,3des-cbc,aes128-cbc,aes192-cbc,blowfish-cbc

[2008.10.01 14:54:05.915] 00: aes256-cbc

[2008.10.01 14:54:05.915] 01: 3des-cbc

[2008.10.01 14:54:05.915] 02: aes128-cbc

[2008.10.01 14:54:05.915] 03: aes192-cbc

[2008.10.01 14:54:05.915] 04: blowfish-cbc

[2008.10.01 14:54:05.915] CsMACAlgorithms

[2008.10.01 14:54:05.915] hmac-md5,hmac-sha1,hmac-ripemd160

[2008.10.01 14:54:05.915] 00: hmac-md5

[2008.10.01 14:54:05.915] 01: hmac-sha1

[2008.10.01 14:54:05.915] 02: hmac-ripemd160

[2008.10.01 14:54:05.915] ScMACAlgorithms

[2008.10.01 14:54:05.915] hmac-md5,hmac-sha1,hmac-ripemd160

[2008.10.01 14:54:05.915] 00: hmac-md5

[2008.10.01 14:54:05.915] 01: hmac-sha1

[2008.10.01 14:54:05.915] 02: hmac-ripemd160

[2008.10.01 14:54:05.915] CsCompressionAlgorithms

[2008.10.01 14:54:05.915] zlib,none

[2008.10.01 14:54:05.915] 00: zlib

[2008.10.01 14:54:05.915] 01: none

[2008.10.01 14:54:05.915] ScCompressionAlgorithms

[2008.10.01 14:54:05.915] zlib,none

[2008.10.01 14:54:05.915] 00: zlib

[2008.10.01 14:54:05.915] 01: none

[2008.10.01 14:54:05.915] CsLanguages

[2008.10.01 14:54:05.915]

[2008.10.01 14:54:05.915] ScLanguages

[2008.10.01 14:54:05.915]

[2008.10.01 14:54:05.915] SSH Transport agreed algorithms

[2008.10.01 14:54:05.915] Purpose: key agreement Algo: diffie-hellman-group1-sha1

[2008.10.01 14:54:05.915] Purpose: server host key Algo: ssh-dss

[2008.10.01 14:54:05.915] Purpose: encryption cs Algo: aes256-cbc

[2008.10.01 14:54:05.915] Purpose: encryption sc Algo: aes256-cbc

[2008.10.01 14:54:05.915] Purpose: MAC cs Algo: hmac-md5

[2008.10.01 14:54:05.915] Purpose: MAC sc Algo: hmac-md5

[2008.10.01 14:54:05.915] Purpose: compression cs Algo: zlib

[2008.10.01 14:54:05.915] Purpose: compression sc Algo: zlib

[2008.10.01 14:54:06.040] SSH Server Host Key Size 433 bytes

[2008.10.01 14:54:06.040] SSH Signature Size 40 bytes

[2008.10.01 14:54:06.056] DSS Signature Verified

[2008.10.01 14:54:06.056] Session Keys Created

[2008.10.01 14:54:06.056] Ciphers Created

[2008.10.01 14:54:06.056] New Client->Server ciphers in place.

[2008.10.01 14:54:06.056] New Server->Client ciphers in place.

[2008.10.01 14:54:06.056] Completed SSH Key Exchange. New Keys in place.

[2008.10.01 14:54:06.118] Trying authentication method: "password"

[2008.10.01 14:54:06.118] Please login with user ID and password.

[2008.10.01 14:54:06.181] User Authenticated OK!

[2008.10.01 14:54:06.181] Completed SSH User Authentication.

[2008.10.01 14:54:06.212] SSH Channel confirmed open: LocalID:(0760a2ce) ServerID(00000000) ServerMaxPacket(34000) ServerWindow(0)

[2008.10.01 14:54:06.305] Started subsystem "sftp" on channel 0760a2ce

[2008.10.01 14:54:06.321] SFTP Protocol Version 3 OK

[2008.10.01 14:54:06.352] sftp protocol initialized

[2008.10.01 14:54:06.352] Getting Dirlisting

[2008.10.01 14:54:06.649] # transferred 13104 bytes in 0.265 seconds, 395.292 kbps ( 49.411 kBps), transfer succeeded.

[2008.10.01 14:54:06.680] The operation completed

Starting request

[2008.10.01 14:54:27.398] Opening remote file "/ADW23251/%BMOCOM-SEND%ADW23251-EDICANADA-820FILE-W%SFTP%ACCEPTED%39fea1003irs99aq0002tbtl" for reading

[2008.10.01 14:54:27.602] Downloading to local file "g:\Head\BANKING\billpymts\files\HSBC\Current\%BMOCOM-SEND%ADW23251-EDICANADA-820FILE-W%SFTP%ACCEPTED%39fea1003irs99aq0002tbtl"

[2008.10.01 14:54:27.644] *** Zlib Transform(Decompress) reallocating output buffer from 14336 by 4096

[2008.10.01 14:54:27.644] *** Zlib Transform(Decompress) reallocating output buffer from 19456 by 4096

[2008.10.01 14:54:27.648] # transferred 20000 bytes in 0.046 seconds, 3477.913 kbps ( 434.739 kBps), transfer succeeded.

[2008.10.01 14:54:27.709] The operation completed

Transfer request completed with status: Finished

[2008.10.01 14:54:58.157] Ignoring Ignore message of size 997

[2008.10.01 14:55:28.577] Ignoring Ignore message of size 196

[2008.10.01 14:55:57.984] Ignoring Ignore message of size 985

[2008.10.01 14:56:12.069] Sending channel close message for channel 0760a2ce

[2008.10.01 14:56:12.069] SSH Transport closed.

[2008.10.01 14:56:12.069] Connection closed. Ready for next connection.

------------------------------------------

RE: WS FTP File transfer failure on files > 20000 bytes

LDW — Wed, 01 Oct 2008 10:37:55 GMT

Hi Leo, there is not an issue with SSH transfers in general. This issue has been reported a few times but there is not a single specific fix that I have seen yet. Can you enable debug logging on your client and try the connection / transfer again? I would like you to send me the complete debug log once you see the transfer failure as listed in the initial post.

RE: WS FTP File transfer failure on files > 20000 bytes

LeoTUG — Wed, 01 Oct 2008 09:56:17 GMT

[quote][b]Travis G. (8/6/2008)[/b][hr]If you have an active service agreement, login to http://www.myipswitch.com and download the latest version of WS_FTP Professional. Other users have corrected this by installing v2007.1[/quote]

I don't think that this type of problem should REQUIRE any kind of 'service agreement'....just a proof of purchase (at any point in time) or an actual/active 30-day trial...after all, it is a known problem (by IpSwitch) and should be fixed ASAP and should be incorporated in any new download....mine was made sometimes in August 2008 and I should NOT experience that type of problem at all! (which is NOT the case)

RE: WS FTP File transfer failure on files > 20000 bytes

LeoTUG — Wed, 01 Oct 2008 09:37:26 GMT

Any concrete solution so far? I am having the EXACT same problem....

Is it because of the SSH type of transfer?

BTW, I am running: WS_FTP Pro 2007.1 - 2007.11.12 -- Tried on XP & Vista

RE: WS FTP File transfer failure on files > 20000 bytes

kiwihill — Wed, 01 Oct 2008 05:28:00 GMT

Not with the same client-server access. I'll see what I can do on that front though.

The version we initially had the problem with (original install) was the 2007.0.0.2 build, so I suspect the issue will persist with the download I grabbed.

RE: WS FTP File transfer failure on files > 20000 bytes

Travis G. — Tue, 30 Sep 2008 11:33:16 GMT

You could perform an uninstall but leave the configuration information. Also, you could make backups of the config using http://support.ipswitch.com/kb/WS-19990212-CK01.htm. The hotfix will not install when 2007.1 is installed. Do you have a test machine where you could install 2007.0.0.2 to see if the same issue occurs?

RE: WS FTP File transfer failure on files > 20000 bytes

kiwihill — Tue, 30 Sep 2008 11:24:22 GMT

Hi - I did submit a request, and was sent a download link for the 2007.0.0.2 file. I cannot install this as we are currently running a later version (will not allow me), and I do not want to uninstall 2007.1, as this system has been built up over the past 4-5 years, and the people responsible have moved on. There is alot of configuration I cannot afford to lose.

Does the hotfix not run against 2007.1? Shouldn't this latest version have the previous fixes included anyway? Is there a manual change I can make to a config file to allow 20KB+ file sizes in SSH?

RE: WS FTP File transfer failure on files > 20000 bytes

Travis G. — Mon, 29 Sep 2008 16:54:19 GMT

Please send in a support ticket or call into technical support so I can get you a copy of the 2007.0.0.2 to try and resolve the issue. Technical Support can be reached at by submitting a request at http://www.ipswitch.com/support/ws_ftp/email_support.asp or by calling 781-676-5700.

RE: WS FTP File transfer failure on files > 20000 bytes

kiwihill — Mon, 29 Sep 2008 09:31:51 GMT

This did NOT fix the iussue. We have an extended service agreement, so downloaded the latest update and applied this. After the reboot, nothing has changed. Our software is the correct version (2007.1), but our downloads with SSH still stop at 20,000 bytes, though they finish "successfully" despite the cutting the file short.

RE: WS FTP File transfer failure on files > 20000 bytes

Travis G. — Wed, 06 Aug 2008 12:22:26 GMT

If you have an active service agreement, login to http://www.myipswitch.com and download the latest version of WS_FTP Professional. Other users have corrected this by installing v2007.1

RE: WS FTP File transfer failure on files > 20000 bytes

Tunzis — Tue, 15 Jul 2008 13:03:50 GMT

Hi Mark, I've had this issue too, and so have others... I've had WS_FTP's sftp client corrupt my files before. I didn't find out until all kinds of problems started happening with those files after the transfer. I started using WinSCP now as a client. For scripting secure transfers, I've been using Cygwin's openssh package (which has sftp) with key authentication.

One post on this subject said that if there is the equivalent of a "ctrl-v" ascii character in a binary file, the transfer will halt... I'm not sure if that's true but in any case I don't trust WS_FTP sftp to transfer my files properly anymore.

WS FTP File transfer failure on files > 20000 bytes

mark_b — Mon, 07 Jul 2008 11:11:09 GMT

Hi,

I am hoping that someone out there is able to give me some clues on this one as i am completely stuck! We have an automated process that uses WS ftp scripts to ftp files across from an external client. This works fine on any files less than 20000 bytes, but on any files bigger than this, it gets to 20,000 bytes, hangs for a moment, then stops.

There are no errors in the logs, and it completes as if the file was transferred successfully, even though it is missing the extra bytes.

Here are the logs from the transfer attempt :

[quote]{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil MS Shell Dlg;}}{\colortbl ;\red0\green0\blue0;\red0\green128\blue0;\red128\green128\blue0;\red255\green0\blue0;\red0\green0\blue128;\red255\green255\blue255;}\viewkind4\uc1\pard\f0\fs17
\cf2 Finding Host <name removed>.com ...
\par\cf2 Connecting to <ip removed>
\par\cf2 Connected to <ip removed> in 0.062500 seconds, Waiting for Server Response
\par\cf1 Server Welcome: SSH-2.0-GXSSSHD_Comments
\par\cf1 Client Version: SSH-2.0-WS_FTP-9.01-2007.02.09
\par\cf2 DSS Signature Verified
\par\cf2 Session Keys Created
\par\cf2 Ciphers Created
\par\cf2 New Client->Server ciphers in place.
\par\cf2 New Client->Server ciphers in place.
\par\cf2 Completed SSH Key Exchange. New Keys in place.
\par\cf2 Please login with user ID and password.
\par\cf2 User Authenticated OK!
\par\cf2 Completed SSH User Authentication.
\par\cf2 Started subsystem "sftp" on channel 0760a2ce
\par\cf2 SFTP Protocol Version 3 OK
\par\cf2 sftp protocol initialized
\par\cf2 Changing remote directory to "/<name removed>"
\par\cf2 The operation completed
\par\cf2 Getting Dirlisting
\par\cf2 # transferred 11045 bytes in 0.250 seconds, 345.156 Kbps ( 43.145 Kbps), transfer succeeded.
\par\cf2 The operation completed
\par\cf2 Opening remote file <filename removed>" for reading
\par\cf2 Downloading to local file "C:\\Documents and Settings\\Administrator\\Application Data\\Ipswitch\\WS_FTP\\Storage\<filename removed>"
\par\cf2 # transferred 20000 bytes in 0.063 seconds, 2500.000 Kbps ( 312.500 Kbps), transfer succeeded.
\par\cf2 The operation completed
\par\cf5 Transfer request completed with status: Finished
\par\cf2 Sending channel close message for channel 0760a2ce
\par\cf1 SSH Transport closed.
\par\cf1 Connection closed. Ready for next connection.
\par}[/quote]

the actual file size is 23540 bytes.

Any help you can give me on this would be greatfully received.

Thanks in advance

Mark