Ipswitch Forums / Ipswitch Products / Ipswitch Collaboration Suite / Users lost their contacts after upgrade / Latest Posts

RE: Users lost their contacts after upgrade

Yamezbond — Wed, 25 Apr 2007 00:55:47 GMT

Hi again, I tried to stp the "ODBC DSN service" but I was unable to find it on the services, I saw it on the OBDC on the control panel but how I stop it? could any one can guide me throught that?

Thanks!

RE: Users lost their contacts after upgrade

Yamezbond — Tue, 24 Apr 2007 17:24:35 GMT

Thanks for replying sll of you guys, I will do this tonight and see if this fix the problem

Thanks!

RE: Users lost their contacts after upgrade

Jason Henline — Sat, 21 Apr 2007 12:33:16 GMT

The steps provided by Dina will bring back contacts only. Emails are not stored in the database file.

RE: Users lost their contacts after upgrade

Dina Wise — Sat, 21 Apr 2007 12:32:27 GMT

WorkgroupShare database contains contact information, no email.

If the database is renamed, then "contacts" added after the upgrade will be lost, and will need to be re-entered.

This will not affect email messages.

RE: Users lost their contacts after upgrade

Yamezbond — Fri, 20 Apr 2007 16:31:56 GMT

but what about the email that had been arrived on these last days? do the user will lost them?
Is there a way to bring back the contacts only?

Thanks

RE: Users lost their contacts after upgrade

Dina Wise — Fri, 20 Apr 2007 12:50:24 GMT

If you upgraded from ICS Premium 2006.1 it should still be there.

It should have backed up your database during your upgrade.

C:\......\Collaboration Suite\WorkgroupShare\Data

It renames it to WorkgroupShare.old.mdb. Just rename.

RE: Users lost their contacts after upgrade

Yamezbond — Fri, 20 Apr 2007 12:00:01 GMT

Thanks for replying, the version we upgrade was Imail Premium 2006.2 we had version 2006.1 before.

Any idea what is causing this? and If there is anything I can do anything to get back those contacts to their accounts?

Thanks

RE: Users lost their contacts after upgrade

Dina Wise — Fri, 20 Apr 2007 11:52:15 GMT

Exactly what version did you upgrade from?

And what version did you upgrade to?

Users lost their contacts after upgrade

Yamezbond — Fri, 20 Apr 2007 01:55:31 GMT

I just upgrade to the lattes version on collaboration suites and everything seems to be ok, except that the users lost their contacts on their email, is anything I can do to recover those contacts again?

Thanks!!