InstantForum.NET v4.1.4Ipswitch Forumshttp://forums.ipswitch.com/forums@ipswitch.comMon, 01 Dec 2008 18:07:36 GMT20http://forums.ipswitch.com/Topic36798-10-1.aspxI'm having the same problem - can't delete. And the support here really is bad. Have been waiting for them to log on and fix another issue for over a month now!Mon, 30 Jun 2008 14:59:14 GMTcaranhttp://forums.ipswitch.com/Topic36798-10-1.aspxDoes the user use Outlook connecting via IMAP to this account at any time?</P><P>The problem I was remembering appears to be specific to Outlook and connecting via IMAP, so unless they sometimes use Outlook as an IMAP client, that turns out to be a dead end.</P><P>While 8.05 is an old and unsupported version, lets try this. When is the last time before the problem started? Does the problem reoccur after you have copied all of the emails into a new folder? Can you pinpoint what type of email may have just been received when this problem occurs.</P><P>Here is an idea. Instruct the user that is having this problem to notifiy you as soon as it occurs. In the mean time, clear out the main.mbx file. As soon as it happens, make a copy of the main.mbx file and put it in a seperate temporary folder outside of users folders. Do that 3 times. Once you have 3 copies, open them with notepad and look at the bottom (or is it top) 5 messages. See if you can find a pattern.Fri, 21 Sep 2007 19:18:16 GMTJohn Thttp://forums.ipswitch.com/Topic36798-10-1.aspx[quote][b]dloseke (9/20/2007)[/b][hr]No uid and xml files in 8.x. Never had much of a problem with this, but now that we're at 9.21, we get this...I usually have a main.~bx file I can delete and it works fine.[/quote]</P><P>Do not delete any .~bx file unless it is more than an hour old. That is file in use that is updating the underlying .mbx file.</P><P>The fact that you are seeing this may indicate you are having problems with large files.Fri, 21 Sep 2007 18:52:08 GMTJohn Thttp://forums.ipswitch.com/Topic36798-10-1.aspx[quote][b]rschmidt (9/20/2007)[/b][hr]FYI, the search system used here is terrible. I have had the same issue when people say to search for some keyword and have the knowledgebase return no results.<P>IMO, "Search it has been discussed before" is not a good reply.[/quote]<P>Thank you! I really felt beat up by the last post I got.... threatening to ignore me and acting like I was a problem.... All we want is a fix for this broken software we paid so much money for. We have spent years fighting this problem, it has never worked right, and every time we ask for help we get abused. No wonder so many in these forums state they are leaving IMail and never paying IPSwitch another penny... too bad they treat their customers so poorly.<P>I tried again yesterday for over two hours searching this problem, and never found anything. I am beginning to think they don't know how to fix it, and absolutely do not care.Fri, 21 Sep 2007 09:32:36 GMTTCRhttp://forums.ipswitch.com/Topic36798-10-1.aspxNo uid and xml files in 8.x. Never had much of a problem with this, but now that we're at 9.21, we get this...I usually have a main.~bx file I can delete and it works fine.Thu, 20 Sep 2007 18:25:41 GMTdlosekehttp://forums.ipswitch.com/Topic36798-10-1.aspxdoes 8.05 use UID and XML files? we occasionally have to delete those files to make the webmail behave again for the userThu, 20 Sep 2007 13:30:48 GMTpacketheavyhttp://forums.ipswitch.com/Topic36798-10-1.aspxFYI, the search system used here is terrible. I have had the same issue when people say to search for some keyword and have the knowledgebase return no results.</P><P>IMO, "Search it has been discussed before" is not a good reply.Thu, 20 Sep 2007 12:36:53 GMTrschmidthttp://forums.ipswitch.com/Topic36798-10-1.aspxWe are not sitting around twittling our thumbs doing nothing. We are all working and doing what our normal jobs require us to do. I will attempt to follow up and do the searches that you seem to not be able to do when I have the time to give you the information you desire.</P><P>Ask again and your request will be ignored entirely.Tue, 18 Sep 2007 14:31:54 GMTJohn Thttp://forums.ipswitch.com/Topic36798-10-1.aspxStill waiting.... does no one know the answer to this problem?Tue, 18 Sep 2007 14:04:22 GMTTCRhttp://forums.ipswitch.com/Topic36798-10-1.aspxI have searched and searched, to no avail. I was hoping someone could steer me to the answer, as I am coming up empty.</P><P>I didn't get a reply until I shouted.... :)</P><P>Does anyone know where this was discussed? I cannot find it anywhere... please help if you know.</P><P>Thanks for the reply.Mon, 17 Sep 2007 12:48:16 GMTTCRhttp://forums.ipswitch.com/Topic36798-10-1.aspx1) Stop shouting</P><P>2) Try using the search function: This has been discussed before either here or on the email forum list and I believe is corrected in a later version.Mon, 17 Sep 2007 11:20:14 GMTJohn Thttp://forums.ipswitch.com/Topic36798-10-1.aspxDOES ANYONE PROVIDE ASSISTANCE IN THESE FORUMS?Mon, 17 Sep 2007 10:12:34 GMTTCRhttp://forums.ipswitch.com/Topic36798-10-1.aspxRunning IMail 8.05 and using webmail, occasionally a user gets a mailbox that reports a size several hundred megs higher than it actually is, and they can't delete any messages. The only solution we have found is to rename it, and select all the messages and choose Move To and put them into a new mailbox.... but wondered if this is something more easily repaired as this process is long and slow if they have a lot of emails. Is there any way to check the contents of the MBX file and correct whatever may be wrong?<P>Thanks.Thu, 13 Sep 2007 12:53:26 GMTTCR