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| | | Forum Newbie
Group: Forum Members
Last Login: 10/2/2008 6:50:22 AM
Posts: 6, Visits: 8 |
| Hello. I am evaluating the program. Anytime I try to do a command such as copy and then PASTE, or to simply move a file from one directory to another, the program takes at least 3 minutes to completely the request.... and it always goes through a cycle like this:
200 PORT command successful
RETR creatives.html
Error reading response from server.
TYPE A
Error reading response from server.
TYPE A
200 TYPE is now ASCII
PASV
Error reading response from server.
It appears that the connection is dead. Attempting reconnect...
And then it disconnects, reconnects and it instantly completes the command. It happens ALWAYS when i try to move or paste a file. Can anyone help me understand why it only works after timing out and reconncting?
I really like this program for its huge array of features, but if the basic ftp functionality of it is flawed then I'm not sure if this is the program for me.
Thank you in advance. |
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Time Traveler
Group: Forum Administrators
Last Login: 1/2/2009 5:04:15 PM
Posts: 190, Visits: 433 |
| From the log, we are doing the RETR of the file and waiting for a response from the server which is timing out. Can you include a whole connection log? Mask an IP or Username information.
Travis G. Ipswitch, Inc. |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/2/2008 6:50:22 AM
Posts: 6, Visits: 8 |
| Here you go: (thanks for the fast response)
Connected to xxxxxx in 2.140625 seconds, Waiting for Server Response
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 4 of 50 allowed.
220-Local time is now 13:58. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
Host type (1): Automatic Detect
USER xxxxxx
331 User xxxxxx OK. Password required
PASS (hidden)
230-User xxxxxx has group access to: xxxxxx
230 OK. Current restricted directory is /
SYST
215 UNIX Type: L8
Host type (2): Unix (Standard)
PWD
257 "/" is your current location
CWD /public_html
250 OK. Current directory is /public_html
CDUP
250 OK. Current directory is /public_html
CWD temp
250 OK. Current directory is /public_html/temp
CWD tests
250 OK. Current directory is /public_html/tests
TYPE A
200 TYPE is now ASCII
TYPE A
200 TYPE is now ASCII
PASV
227 Entering Passive Mode (xxxxxx)
PORT xxxxxx
200 PORT command successful
RETR clickbooth-io.html
Error reading response from server.
TYPE A
Error reading response from server.
TYPE A
200 TYPE is now ASCII
PASV
Error reading response from server.
It appears that the connection is dead. Attempting reconnect...
Connecting to xxxxxx
Connected to xxxxxx in 2.109375 seconds, Waiting for Server Response
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 6 of 50 allowed.
220-Local time is now 14:01. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
Host type (1): Automatic Detect
USER xxxxxx
331 User xxxxxx OK. Password required
PASS (hidden)
230-User xxxxxx has group access to: xxxxxx
230 OK. Current restricted directory is /
SYST
215 UNIX Type: L8
Host type (2): Unix (Standard)
PWD
257 "/" is your current location
CWD public_html
250 OK. Current directory is /public_html
CWD temp
250 OK. Current directory is /public_html/temp
New connection OK. Reissuing command.
TYPE A
200 TYPE is now ASCII
TYPE A
200 TYPE is now ASCII
PASV
227 Entering Passive Mode (xxxxxx)
connecting data channel to xxxxxx(60126)
data channel connected to xxxxxx(60126)
RETR clickbooth-io.html
150-Accepted data connection
150 13.3 kbytes to download
PASV
227 Entering Passive Mode (xxxxxx)
connecting data channel to xxxxxx(39999)
data channel connected to xxxxxx(39999)
STOR clickbooth-io.html
150 Accepted data connection
226-File successfully transferred
226 0.389 seconds (measured here), 34.10 Kbytes per second
transferred 13838 bytes in 0.266 seconds, 416.768 kbps ( 52.096 kBps), transfer succeeded.
226-File successfully transferred
226 0.000 seconds (measured here), 82.38 Mbytes per second
Transfer request completed with status: Finished
QUIT
221-Goodbye. You uploaded 14 and downloaded 0 kbytes.
221 Logout.
Connection closed. Ready for next connection.
CDUP
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Time Traveler
Group: Forum Administrators
Last Login: 1/2/2009 5:04:15 PM
Posts: 190, Visits: 433 |
| For some reason, the first connection is trying to use PORT or ACTIVE for data channels which fail but then the client reconnects and creates a PASSIVE connection which works. Do you have the site profile set to use passive for the data channel connection? This can be found under the advanced portion in the site profile. Make sure there is a check next to 'Use Passive Mode for Data Connections.'
Travis G. Ipswitch, Inc. |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/2/2008 6:50:22 AM
Posts: 6, Visits: 8 |
| Hello again.
Yes, I just checked and the "checkbox" is "checked" next to "use passive for data connection."
"force passive connections to use host address" is not checked... should it be?
Is there anything else I can change to force passive always?
Thanks |
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Time Traveler
Group: Forum Administrators
Last Login: 1/2/2009 5:04:15 PM
Posts: 190, Visits: 433 |
| If the server is not setup to do Passive Connections then the client will not be able to force the passive connection. You will need to check with the host to see why the passive connections are not working correctly.
Travis G. Ipswitch, Inc. |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/2/2008 6:50:22 AM
Posts: 6, Visits: 8 |
| Hello. The problem isnt with the server. I am certain of this because I have previously been use FileZilla on passive mode and have never experienced this type of lag when attempting to move files on the server.
I only experience this with IPswitch ftp.
Also, the fact that when it times out and reconnects, it instantly works, shows something isn't working properly in the software (why does it work instantly on reconnect but not on initial command?)
Thanks for your help. I hope this can be resolved, otherwise I'll have to purchase another software (which I'd rather not do) |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/2/2008 6:50:22 AM
Posts: 6, Visits: 8 |
| Hello. I still would like to confirm that when using a different FTP client my server has no trouble reading passive commands, yet in ipswitch it has this error.
Please help, thanks. My evaluation is almost over |
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| | | Forum Newbie
Group: Forum Members
Last Login: 10/2/2008 6:50:22 AM
Posts: 6, Visits: 8 |
| Does the lack of response indicate no solution or a lack of care to find a solution? I have waited patiently and my problem is still the same.
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