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| | | Time Traveler
Group: Forum Members
Last Login: Yesterday @ 10:06:28 AM
Posts: 209, Visits: 399 |
| I'm not sure how often you guys run into this, about once a week for us a user will state they cannot see their inbox or spam folder... getting a red-x error message in webmail.
If that happens, don't delete the mailbox mbx file... instead delete the .xml file for the inbox or spam folder in their user folder. like spam.xml.... this refreshes the page and fixes the issue keeping their emails in tack. Just a tip |
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| | | Junior Member
Group: Forum Members
Last Login: 4/24/2008 11:20:15 PM
Posts: 10, Visits: 21 |
| | This was fixed a few versions ago...we have about 475 domains....9200+ users and boy I was getting very tired of hearing about the RED X issue!!!! I got fed up and ran a script every night to delete all .xml files. Thankfully they fixed it. |
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| | | Time Traveler
Group: Forum Members
Last Login: Yesterday @ 10:06:28 AM
Posts: 209, Visits: 399 |
| | never been fixed for us no matter what version of 9.2x for us... the issue comes back every once in a while. |
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| | | Forum Member
Group: Forum Members
Last Login: 5/7/2008 2:26:26 AM
Posts: 34, Visits: 85 |
| | We have the same Problem, but only with one Account. We have installed all Updates for IMail to Version 9.23. 
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Time Traveler
Group: Forum Members
Last Login: 2 days ago @ 2:40:58 PM
Posts: 137, Visits: 578 |
| | flitzender elch, Can you forward the mbx with this issue? If this is a large mailbox can you also isolate the email message in question to a separate mbx before forwarding? email: dwise@imailserver.com
- Dina Wise
- QA Analyst, Messaging Team
- Ipswitch, Inc.
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| | | Time Traveler
Group: Forum Members
Last Login: Yesterday @ 10:06:28 AM
Posts: 209, Visits: 399 |
| | did you try deleting hte xml file as in my solution? |
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| | | Forum Member
Group: Forum Members
Last Login: 5/7/2008 2:26:26 AM
Posts: 34, Visits: 85 |
| @Dina:
I have send to you the Files.After i delete the xml-file the failure on webmail not show again.
I have a look at the account and see a mail with no body, no sender, no subject a complete clearily mail.
Can this the problem? |
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| | | Time Traveler
Group: Forum Members
Last Login: Yesterday @ 10:06:28 AM
Posts: 209, Visits: 399 |
| Guten Tag
I am not sure what you are trying to say, could you rephrase what you wrote? |
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Time Traveler
Group: Forum Members
Last Login: 2 days ago @ 2:40:58 PM
Posts: 137, Visits: 578 |
| | flitzender_elch, Thank you for sending me the mailbox. I was able to duplicate your issue. I have logged it, and it will be prioritized for a future release. The problem with this mailbox is as you said, a message that contained only a From and Status (No body, subject...) . This issue is handled correctly in most cases, but when it is the first message in the mailbox it produces the error you displayed. We are striving to correct all message display issues, so should you come across any other issues, please forward them to me at dwise@alpha.ipswitch.com Thank you for posting.
- Dina Wise
- QA Analyst, Messaging Team
- Ipswitch, Inc.
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