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| |  Posted 8/23/2007 12:17:46 PM | |
| Forum Newbie
Group: Forum Members
Last Login: 9/12/2007 1:31:40 PM
Posts: 5, Visits: 13 |
| | I've created a performance monitor for several interfaces. However, I receive an error in the performance monitor error log that reads, "Performance Monitor Exception (nDevice=31,nPivotStatisticalMontorTypeToDeviceID=1086). The number 31 and 1086 vary depending on the device and interface that I'm looking at. I've created this monitor using the SNMPv3 credentials. This monitor tracks the amount of data being transmitted on a specific interface and due to the amount of traffic, I'm using the High Capacity counters within the MIB table. What can you tell me about this error msg, and how can I resolve this issue? Thanks for your help |
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| | | Posted 8/24/2007 8:34:52 AM | |
| Supreme Being
Group: Ipswitch Employees
Last Login: 5/9/2008 2:01:25 PM
Posts: 80, Visits: 52 |
| Hello, I am a developer with Ipswitch and I am going to look at this issue.
Could you tell me what kind of performance monitor are you using?
Snmp Performance Monitor? Active Script Performance monitor? or did you use the "interface utilization" performance monitor that is configurable from the device properties?
Also what is the OID you are polling? OID and instance.
Thanks.
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| | | Posted 8/24/2007 11:11:45 AM | |
| Forum Newbie
Group: Forum Members
Last Login: 9/12/2007 1:31:40 PM
Posts: 5, Visits: 13 |
| | Thanks for looking at this for me. It is a SNMP Performance Monitor and the OID on 2 of the devices is 1.3.6.1.4.1.2272.30 and the OID on the other 2 devices is the same except it's 31 instead of 30 at the end. I have several instances on each devices 65,66,67,68 etc. Let me know if you need to know all the different instances. If it helps, the performance counter is 1.3.6.1.2.1.31.1.1.1.6 Thanks again |
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| | | Posted 9/11/2007 4:58:16 PM | |
| Supreme Being
Group: Ipswitch Employees
Last Login: 5/9/2008 2:01:25 PM
Posts: 80, Visits: 52 |
| That error message is sent out by the engine when the performance monitor plugin throws an exception, meaning something goes bad in the monitor (like a crash of the plugin), it is not a "normal" error.
Unfortunately, because it is a generic error, I cannot tell just from that message where or what could have caused it.
I was wondering if you could give me some more pointers about it.
1. Did you use whatsup 11 before the technical preview build build with the same configuration? I am trying to see if this is something we broke in v11.0.3 or if it is a problem that existed before.
2. About how many devices/monitors that are using SNMP monitors are you using? The monitors that use SNMP are the SNMP active monitor, interface active monitor, CPU performance monitor, DISK perf mon, memory perf mon, interface perf mon and the Custom SNMP performance monitor.
3. You mentioned you were using SNMPv3. Are you using it for all of them? If not, how many SNMPv3, v2, v1?
Sorry for the delay responding to your issue. We appreciate the feedback. |
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| | | Posted 9/12/2007 9:51:49 AM | |
| Supreme Being
Group: Ipswitch Employees
Last Login: 5/9/2008 2:01:25 PM
Posts: 80, Visits: 52 |
| Nevermind, I was able to reproduce the problem, it is related to SNMPv3. I am working on a fix right now.
Thanks. |
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| | | Posted 9/12/2007 1:31:40 PM | |
| Forum Newbie
Group: Forum Members
Last Login: 9/12/2007 1:31:40 PM
Posts: 5, Visits: 13 |
| | 1. I was using What's Up v11 with SNMP v2c. The original problem started when we moved to SNMP v3 on our monitored devices. However, since the technical preview the problem has changed to what I've posted. 2. I'm currently using 18 total Custom Performance monitors. However, I did notice in the log, I'm receiving the same error with the non SNMP enabled devices. 3. SNMP 3 is loaded on all the SNMP enabled devices. |
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| | | Posted 10/4/2007 4:02:07 PM | |
| Forum Newbie
Group: Forum Members
Last Login: 10/4/2007 3:56:19 PM
Posts: 1, Visits: 1 |
| | Do you have a fix for this yet? I am having the same problem since firing up SNMPv3, but it is also affecting all monitoring even with SNMPv1. Everything will run fine for about an hour or so, and then polling/monitoring seems to stop, with the same error message as listed previously in this topic. Thanks, |
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